Abstract
Local government organizations are actively adopting and utilizing ERP technology in their operations but often face challenges in facilitating effective use of the system. The application of gamification in employee training and education has grown in popularity in recent years and displayed its effectiveness. The case study focuses on the possibilities of improving ERP training by adapting the educational gamification concepts in the training process. Two case studies of the ERP training approaches were conducted with two local governments in Florida. Common issues such as lack of formal training and the absence of incentives or motivation for continued education with the ERP system. This case study outlines the model that can be used to design the ERP training with gamification elements. The proposed model incorporates the following gamification mechanics and dynamics elements: immediate feedback, points and leaderboards, narratives, missions, quests, competition, and compensation. The gamification elements can be included without significant investments in technology and within the local legislation’s boundaries concerning the governmental employees’ incentivization.