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Investigating E-Servicescape, Trust, E-WOM, and Customer Loyalty
Book chapter

Investigating E-Servicescape, Trust, E-WOM, and Customer Loyalty

Gina A. Tran and David Strutton
Celebrating America’s Pastimes: Baseball, Hot Dogs, Apple Pie and Marketing?, pp.77-81
Developments in Marketing Science: Proceedings of the Academy of Marketing Science, Springer International Publishing
03-11-2016

Abstract

Customer Loyalty Online Review Path Estimate Purchase Decision Purchase Intention
Old Spice cleverly used a handsome actor to play the Old Spice Man character for a Super Bowl commercial in 2010. After the game, this Old Spice commercial was viewed more than 13 million times on YouTube, a social media video-sharing site. This viral marketing campaign, also known as electronic word-of-mouth (E-WOM), propelled the Old Spice brand into the forefront of consumers’ minds, increased brand awareness, and inspired people to share the video links with their family, friends, and coworkers.

Metrics

15 Record Views
2 Times Cited - Scopus

Details

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