Abstract
Telemedicine is quickly becoming an essential asset in the healthcare industry today. After COVID, the combination of virtual reality (VR) technology and telemedicine is quickly becoming a safe and effective solution for patients. Despite the advantages of employing VR in medical education and treatment, various problems and limits lead to the technology’s ineffectiveness or misuse. As a result, addressing potential problems associated with VR could be beneficial in the strategic decision-making process for implementing and developing this technology in the healthcare industry. This research used case study method to identify current issues of VR technology adoption at a large US hospital system. The findings of this qualitative study explore potential concerns and limitations of current VR technology. Suggestions and insights are highlighted to benefit researchers and practitioners.