Abstract
The purpose of this research is to determine the range of workplace factors that influence employee perceptions of their work environment as what is casually referred to as a ‘fun’ place to work. The assumption is that a collection of workplace factors (ie, attractors) lead to overall positive benefits for hospitality operators with the foremost being the establishment of a strong service culture. This study begins with a review of emotional contagion, emotional labour, service culture, social bonding theory and from the practitioner ‘trade literature’ literature, fun in the workplace. In this study, the principal component factor analysis was applied to 572 questionnaires on this compiled scale of reported workplace attractors. The factor analysis procedure indicated that two components were derived that fit well within two aspects of social bonding theory; that of attachment and involvement.