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Employee Motivation and Organizational Commitment: A Comparison of Tipped and Nontipped Restaurant Employees
Journal article   Open access   Peer reviewed

Employee Motivation and Organizational Commitment: A Comparison of Tipped and Nontipped Restaurant Employees

Catherine R. Curtis, Randall S. Upchurch and Denver E. Severt
International Journal of Hospitality & Tourism Administration, Vol.10(3), pp.253-269
08-05-2009

Abstract

commitment motivation nontipped employee tipped employee
This study explores motivational and organizational commitment factors of tipped and nontipped restaurant employees when differentiated by gender. The data collected from employees of a nationally-known, branded restaurant chain was analyzed using the ANOVA procedure in an effort to determine if significant differences existed between the tipped and nontipped employees relative to their level of motivation and organizational commitment. The results show that limited differences do exist for certain motivational factors and organizational commitment factors when employees were differentiated by tipped versus nontipped employee status and by gender. The study concludes by offering management implications and suggestions for future research relative to implementing operational systems, policies, and procedures that attend to restaurant employee classification difference as well as gender preference.
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https://doi.org/10.1080/15256480903088469View
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