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Free Wi-Fi: To Buy or Not to Buy
Journal article   Peer reviewed

Free Wi-Fi: To Buy or Not to Buy

Lakshman Mahadevan and Jeffrey P. Kaleta
The Journal of computer information systems, Vol.60(4), pp.359-369
07-03-2020

Abstract

cultural environment e-commerce free wi-fi Internet trust interpersonal trust Public Internet technology trust
There has been a tremendous increase in the use of free public Internet or Wi-Fi as a crucial access point to the Internet world over. Consumers are increasingly performing e-commerce transactions over free public Internet, an infrastructure that they have no control over. This research looks at how trust of free public Internet influences consumer's trust of websites and perceptions of website security as consumers perform e-commerce transactions. Results of our study indicate (1) trust of free public Internet is a significant predictor of perceived trust and security of e-commerce websites, (2) the technology/hard dimension of trust is an important intermediary in the trust relationship between the consumer and the personal/soft dimensions of the e-commerce website, and (3) cultural environment plays a significant role in trust of the public Internet.

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