Abstract
The increase in remote working due to COVID-19 has led to the development of digital technology, but this is another barrier for the blind. In this paper, we propose a GPS-based digital content and interface design to help visually impaired people understand the inconvenience and problems of using public transportation. Based on a background study, we identified the current status of information media mainly used by the blind and inconveniences when going out. The users’ pain points and needs were identified through persona settings and user journey maps. This service design can help improve the mobility rights of the visually impaired. Through prototypes, usability tests were conducted to verify the effectiveness of the service.