Abstract
Organizations aim to achieve successful project outcomes in information systems development (ISD) projects by managing the technical uncertainties that arise with adopting innovative technologies. This study, guided by control theory, investigates various control modes—namely, behavior, outcome, clan, and self-control—and their role in enhancing internal efficiency and psychological outcomes among project members in the presence of technical uncertainty. Our findings reveal that outcome and clan control modes are particularly effective at promoting favorable project results amidst the technical uncertainty surrounding innovative technology development, whereas behavior and self-control modes show no significant impact. As a result, prioritizing outcome and clan control modes is recommended for managing ISD projects characterized by technical uncertainty.
